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Frequently Asked Questions

Find all the information you need with our frequently asked questions. Don't see the answer to your question? Scroll down to contact us.

Orders and Shipping

when will my order be shipped?

for all made-to-order items, please allow 2-4 weeks for your items to be shipped out.

all 1/1 pieces are ready to shipped within 4 days.

How long will it take for my order to arrive?

shipping time estimates are shown at checkout when you select your delivery service.

Will I get a tracking number?

tracking information will be included with your order and will be updated as soon as shipped and scanned by the postal service selected. keep an eye out for a shipping confirmation email!

order changes & return policy

What's your return policy?

All items are final sale and returns are not accepted unless explicitly stated otherwise. 

Can I make changes to or cancel my order?

Cancelations or changes must be made within 48 hours of placing your purchase.

Other Common Questions

What are the care instructions for my order?

Care instructions can be found on each individual listing. There may be different care instructions for each item you purchase due to different materials/fabrics so make sure to ready carefully before purchasing! You'll also get a set of care instructions with your purchase.

What are Ready to Ship (RTS) items?

Ready to Ship items, also called RTS items, are pre-made and one of a kind! No changes can be made to these items. If ordered alone, they will be shipped in 1-3 days. 

Can you do a completely custom order?

Yes! One of the best things about being a small business is that we get the chance to work with you to make your ideas come to life. Shoot us a message on our socials or in the form below to get in touch.